Contact Us

The content and works on these pages created by the site operators are subject to Bolivian copyright law. The reproduction, processing, distribution and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this site are for private, non-commercial use only. As long as the contents on this site were not created by the operator, the copyrights of third parties are considered. In particular contents of third parties are marked as such. If you should still be aware of a copyright infringement, we ask for a note. Upon notification of violations, we will remove such content immediately.

DATA PROTECTION

Below is an overview of the collection and processing of your data in accordance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (FDPA).

What data is collected?

1. Automatically collected data when visiting the website

We collect information and data that is automatically transmitted or generated by your browser each time you visit our website, such as: your IP address, the URLs of the websites from which you came to our websites, the browser used, the browser language, the operating system and interface used, the access device with which the services are used, the date and time of access, the pages accessed our websites and the time you spend on our websites. The data is stored for a period of 12 months and then automatically deleted.

2.  Search and bookings

We store data about search queries for a period of up to 12 months. These are all pseudonymous data. We do not know who is conducting searches on our platform.

3.  Support requests

If you contact us or our Customer Service (for example, by e-mail, telephone or contact form) or use our feedback tools, we will use the information you provide (your contact information) to respond to your request. Your requests will be kept for a period of one year after answering. As far as business letters in the sense of Trade or tax law, we keep the correspondence for the statutory periods (usually six years).

4. Newsletter and marketing e-mails

If you have subscribed to our newsletter, you will receive by e-mail regularly a newsletter and marketing e-mails which contain information about our offer and advertising for offers of third parties (especially bus lines and connections, travel, accommodation).

You may give your consent to receive such emails at any time, e.g. revoke via the unsubscribe link in our emails.

With revocation or cancellation of the newsletter, your contact details will be deleted.

5. Use of cookies, web-beacons and similar procedures

Like almost all service providers, we use cookies, web beacons or similar procedures when you visit our websites or use our services.

Cookies are small text files that are stored by your browser on your computer or mobile device, and allow the recognition of your computer or device, possibly even across different websites. The cookies do not contain any personal information. Some of the cookies we use are deleted after the end of the browser session, after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our affiliate to recognize your browser on your next visit (persistent cookies).

You can prevent the use of cookies by setting your browser software accordingly. However, it is possible that certain areas of the sites or offers may not work as intended (such as setting up your user account, ordering, or saving your preferred transportation).

Web beacons are small graphics files ("pixels") that can be integrated into our website and that can be used to record user behavior. Similar methods are e.g. Flash cookies, HTML5 cookies or other local (browser or device) storage methods in which - similar to cookies - data can be stored in your browser or device at the next visit to recognize a session again.

The use of cookies and similar methods enables us to collect information about users in order to make the use of the websites easier or more comfortable for them or to enable certain offers.

We use cookies for the following purposes:

Storage of information on whether the information on the cookies has been accepted

Storage of the information on which currency the user has selected

Anonymized statistics of searches and redirects.

These cookies set by us are deleted after one year at the latest.

If necessary, we also use cookies for web analytics, retargeting and conversion tracking services (see below).

If you click on our websites to access the websites of other providers it is possible that these other websites also place cookies on your computer. We have no control over these cookies and the data collected and cannot be held responsible.

6. Retargeting

Our landing pages use so-called "retargeting tags" to place interest-based advertising on third-party websites. Retargeting tag is a JavaScript element that is placed in the source code of the website. When a user visits a page on such a website containing a retargeting tag, an online advertising provider ("retargeting provider", eg, Google, Facebook) places a cookie on that users computer and maps that particular retargeting audience list added. The respective retargeting providers use the cookie to capture interest data (e.g., the pages or search queries visited on our website) using pseudonyms. This information will then be used by the retargeting providers to show interest-based advertising. No personal data will be stored and no user profiles will be merged with personal data. However, the retargeting provider may be able to identify you and associate your use of our site with you, especially if you are a registered user of the retargeting provider (for example, have a Google or Facebook account).

We use the following retargeting providers:

Facebook Retargeting

Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA

Your IP address and the pages you view on our website will be transmitted to Facebook. You can find more information about the data processing by Facebook and your rights and ways to protect your personal data in the privacy policy of Facebook at: https://www.facebook.com/about/privacy/

If you do not want Facebook to map the collected information to your Facebook Account, you can turn off the retargeting features here:

https://www.facebook.com/settings/?tab=ads

To do this, you must be logged in to Facebook. Facebook has signed up to the EU-US Privacy Shield: https://www.privacyshield.gov/EU-US-Framework

Google Remarketing

Google LLC, 1600 Amphitheater Parkway, Mountainview, California 94043, USA

Users of this site may disable the use of cookies by Google and retargeting by visiting Google Ads Preferences (http://www.google.com/ads/preferences/).

For more information about Google data processing, please visit https://www.google.com/intl/en/policies/technologies/ads/ and https://policies.google.com/privacy/partners

Google has signed up to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

On the website youronlinechoices.com you can read more about cookies and the individual providers. There you can also opt out of usage-based online advertising through one or more tools.

7. Conversion Tracking

We use the offer of external advertising partners to draw attention to our offers with the help of advertising material on external websites. We also use marketing tools to determine how successful the individual advertising measures are ("conversion tracking"). We are interested in showing you advertisements that are of your interest, to make our website more interesting to you and to achieve a fair calculation of advertising costs.

For this purpose, our advertising partners set cookies and web beacons (see above), which can be used to measure certain parameters for performance calculations, such as the display of ads or clicks by the users. These cookies are not used to identify you personally. As long as the cookie is valid, the advertising partners will be able to recognize that you have clicked an ad and reached a specific landing page (eg, form entry, confirmation page, newsletter signup). The cookie will generate conversion statistics from the advertising partners. These statistics include the number of users who clicked on one of our ads. In addition, it counts how many people have reached a landing page that has been tagged with a "conversion tag" (remarketing tag, see above). However, the statistics do not contain any data that could identify you.

We do not collect and process any personal data in the aforementioned advertising measures. We receive only statistical analysis from our advertising partners. On the basis of these analysis, we can identify which one of the advertising activities are particularly effective. We do not receive any further data from the use of the advertising material and in general we cannot identify the users on the basis of this information.

Due to the conversion tracking tools used, your browser automatically establishes a direct connection with the server of the advertising partners. We do not have any control over the size and other usage of data collected through the use of this tool by the advertising partners. Through the integration of marketing tools advertising partners receive the information that you called the corresponding part of our website or clicked on an ad from us. If you are registered with our advertising partners (such as Facebook or Google), they may associate the visit with your account. Even if you are not registered or have not logged in, there is a possibility that the provider will find and store your IP address.

We use conversion tracking from the following advertising partners:

Google Adwords

Google LLC, 1600 Amphitheater Parkway, Mountainview, California 94043, USA

More information about privacy at Google can be found here: https://www.google.com/intl/en/policies/privacy and https://services.google.com/sitestats/en.html. Alternatively, you can visit the Network Advertising Initiative (NAI) website at http://www.networkadvertising.org. Google has signed up to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

You can prevent conversion tracking by Google Adwords by disabling conversion tracking cookies by setting your browser to block cookies from the domain "www.googleadservices.com", https://www.google.com/settings/ads, although this setting will be deleted if you delete your cookies or through permanent deactivation in your browsers Firefox, Internet Explorer or Google Chrome under the link http://www.google.com/settings/ads/plugin

Facebook

Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA

More information about privacy at Facebook can be found here: https://www.facebook.com/about/privacy/. If you don’t want Facebook to collect data from your personal account, you can opt out here: https://www.facebook.com/settings/?tab=ads

To do this, you must be logged in to Facebook. Facebook has signed up to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework

On the website youronlinechoices.com you can read more about cookies and the individual providers. There you can also opt out of usage-based online advertising through one or more tools.

8. Web Analytics and Statistics // Google Analytics

We use "Google Analytics", a web analytics service provided by Google LLC on our websites. Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you (see also paragraph 6 above). The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website usage and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest possible extent.

You may also prevent the collection by Google of the data generated by the cookies and related to your use of the website (including your IP address) as well as the processing of this data by Google by using the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

You can also prevent the data collection by Google Analytics by clicking on the following link:

Google Analytics deactivate (https://tools.google.com/dlpage/gaoptout?hl=en)

This will set an opt-out cookie that will prevent future collection of your data when you visit this site. Please note that it has to be reset after deleting all cookies. Opt-out cookies prevent future collection of your data when you visit this website. However, in order to prevent detection by Universal Analytics across multiple devices, the opt-out must be performed on all systems in use.

This website uses Google Analytics with the extension "_anonymizeIp ()". As a result, IP addresses are processed in shortened form, which means that direct personal reference can be excluded.

The use of Google Analytics is in accordance with the conditions that the German data protection authorities agreed with Google. Third-party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of Use: http://www.google.com/analytics/terms/en.html, Data Protection: http://www.google.com/intl/de/analytics/learn/privacy.html, and the Privacy Statement: http://www.google.de/intl/de/policies/privacy.

Google personal, cookie, user ID, or promotional ID data will be automatically deleted after 14 months.

Google has signed up to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

9. Integration of Google Maps

We use the services of Google Maps. This allows us to show you interactive maps directly in the website and allow you to conveniently use the map feature.

By visiting the website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, the under point. I.1 of this declaration. This is done regardless of whether Google provides a user account that you are logged in to, or if there is no user account. When you are logged in to Google, your data will be assigned directly to your account. If you do not wish to be associated with your profile on Google, you must log out before viewing the map. Google stores your data as usage profiles and uses them for purposes of advertising, market research and / or tailor-made website design. Such an evaluation is carried out in particular (even for users who are not logged in) for the purpose of providing appropriate advertising. You have a right of objection to the formation of these user profiles, and you must comply with this to Google.

For more information on the purpose and scope of Google data collection and processing, please read Google Privacy Policy. You can also find more information about your rights and privacy settings here: http://www.google.com/intl/en/policies/privacy. Google also processes your personal information in the United States and has signed up to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

GENERAL CONSIDERATIONS DURING TRIPS

Check-in at the bus terminal

For national trips, all passengers must check-in at the counter of the bus Operator at least THIRTY (30) minutes before the indicated time of departure, proceeding to the exchange of their electronic ticket for the ticket of the Transport Operator. Most bus terminals in Bolivia and Peru charge an additional fee for the use of their spaces, which must be covered by the passenger. Passengers must confirm their registration details with the agents of the bus Operators. For international trips, passengers must register at least ONE HOUR before the indicated departure.

Documents and health requirements

Each destination has its own health requirements, regarding formalities to access the sites, vaccines and others, which may vary with the nationality of the passenger. It is the responsibility of each passenger to inform themselves and seek the necessary information. Any incident resulting from the lack of health documentation or failure to comply with national regulations will be the responsibility of the passengers and cannot be attributed to Bus Tickets Peru.

CANCELLATIONS AND REFUNDS

Cancellation requests

The Client can request the cancellation of one or more of his or her trips by email to the address: info@busticketsperu.com, by text message via Facebook or WhatsApp at the number (591) 77274661.

The Client does not have an automatic right of cancellation, unless the corresponding Third Party Provider specifies it in their own Special Terms and Conditions. In case of a total or partial cancellation of a reservation, compensation may be imposed by the corresponding Third Party Provider. When a cancellation affects more than one person included in the reservation, the corresponding cancellation fee will be applied to each person included in the reservation. In some cases, the cancellation compensation to be paid to the relevant Third Party Providers may amount to the full value of the booked trip, in which case no refund will be made to the Client.

You must take into consideration the following conditions to cancel passages in most cases:

• If the cancellation request is made at least 72 hours in advance, we will refund 80% of the cancelled ticket. It includes commissions and taxes.
• If the cancellation request is made at least 48 hours in advance, we will reimburse 50% of the cost of the ticket. It includes commissions and taxes.
• We will not refund tickets if the cancellation request is made less than 48 hours (2 business days) before the departure of the trip.

IMPORTANT:

Cancellation requests are NOT PROCESSED on Saturdays, Sundays or bank holidays. Requests are processed only on business days during working hours, Monday through Friday between 8:30 to 17:30. Payment gateways charge around US$ 1 for each refund, this amount that is not covered by Bolivia Tickets. Tickets Bolivia uses US dollars for all its transactions, your Bank may charge a commission when calculating the exchange rates with other currencies.

Below, we provide links to the travel cancellation policies of some of the Third Party Providers we work with:

https://www.perurail.com/es/terminos-y-condiciones-de-compra/

https://www.peruhop.com/es/teminos-y-condiciones/