The system lets you buy as many tickets as you want, nevertheless you have to be aware that the capacity of buses or trains is limited. If the number of tickets to be purchased is too high, there is the possibility that not all passengers will travel in the same bus or train.

When you register through Bus Tickets Peru the system will ask some basic information that we need in order to process your reservation. Data about the buyer, including email addresses and phone numbers are required to contact our customers in case there are changes in itineraries or travel conditions. Also, data for each passenger is needed to prepare the travel logs at the bus or train company. Payment information is managed by an online payment company, which is encrypted and never shared with Bus Tickets Peru. The credit card service uses the most advanced security protocols to provide a safe experience to clients.

You need to send us your cancellation request with at least two workdays anticipation by email to: info@busticketsperu.com. You will need to include the registration information (name, email, phone numbers and names of travelers), including the booking code that was generated by our system for each ticket.

You need to take into consideration the following which are also explained in our Terms & Conditions section:

• If the request for cancellation is made at least 72 hours before the departing time, we will refund 80% of the value of the ticket. It includes fees and taxes.

• If the request for cancellation is made 48 hours before the departing time, we will refund 50% of the value of the ticket. It includes fees and taxes.

• We will not refund tickets if the cancellation is made between 48 hours before the departing time and the departing time.

You need to send us your request two workdays before the trip with the details of your new itinerary to this email: info@busticketsperu.com. In the email you will need to include your unique ticket codes that were generated by our system. If we are able to make the change, there is no additional cost for this service.

If the request is made less than 24 hours before your departure time, it may not be possible for us to arrange the requested changes or it may have a cost. However, please note that we may not be able to make the change, even if you write us with enough anticipation, as this will depend on the availability of the bus or train company. We will let you know as soon as we can either to confirm or deny the request.

Absolutely. If a trip is cancelled because of force majeure, then you will receive an email as soon as we receive the confirmation, or call you if you have provided us with a valid phone number at the time of purchase.

You will have the option of either changing the date of your trip or getting a refund, including taxes and fees.

By force majeure we mean social unrest, natural disasters or some internal conflict within the companies.

• The service is provided by two of the most trusted online payment companies in the world, which are Stripe and PayPal.

• These companies have all security protocols and certificates to process credit card transactions online.

• These services provide our customers the option of choosing one of 26 currencies and the ability to checkout in 15 different languages.

• These services provide the highest security level of a hosted solution with the highest PCI protection.

Your identification card or Passport (with a proper visa, if needed) and the printed e-ticket that was sent to your email when you bought through the website.

If you are traveling with a minor, it is mandatory to travel with a national ID document (DNI) or passport, as appropriate. If minors are traveling without parents or legal guardians, a signed authorization from the parents will be required.

You will find a more detailed information in our Terms and Conditions section.

The bus or train company will give you your invoice of the trip when you do the check-in. And the electronic invoice of Bus Tickets Peru, which includes the fee, will be sent to your email once the trip is made.

Both invoices are made with the information of the client details.

You do NOT need to be in Peru in order to buy a ticket, you can buy from any country around the world, provided you have an internet connection.

Once you have paid the ticket you will automatically receive an email from PayPal or Stripe with your payment confirmation. You will receive a second email from info@busticketsperu.com with the confirmation of your trip and a link to your electronic ticket that you need to print and present once you are in the terminal.

If you do not receive an email from Bus Tickets Peru with the link your electronic ticket, you need to send us an email to info@busticketsperu.com, asking for your e-ticket. Sometimes our emails are sent to junk or spam folders, so please check these folders first.

For national trips, you are required to be at the terminal at least 30 minutes before the time of departure, as indicated in your ticket. For international trips, you must check-in an hour before departure time.

Once you are at the bus or train terminal (http://www.busticketsperu.com/travel-board.php) you need to go to the bus or train company counter and check in with your printed ticket and personal documents.

In most bus terminals you will have to pay a terminal tax (derecho de terminal, in Spanish). The payment needs to be made in cash before boarding the bus, and has a cost of around 2 soles. Bus Tickets Peru does not handle this payment.

Bus Tickets Peru charges a commission that represents a small percentage of the total cost of the tickets. This amount varies: in more expensive passages, the commission percentage is smaller. In the case of some bus or train companies, the Bus Tickets Peru commission is covered by the transport company and not by the passenger.

No. The system only allows the purchase of tickets with at least 24 hours of anticipation.