2. Search and bookings
We store
data about search queries for a period of up to 12 months. These are all
pseudonymous data. We do not know who is conducting searches on our platform.
3. Support requests
If you
contact us or our Customer Service (for example, by e-mail, telephone or
contact form) or use our feedback tools, we will use the information you
provide (your contact information) to respond to your request. Your requests
will be kept for a period of one year after answering. As far as business
letters in the sense of Trade or tax law, we keep the correspondence for the
statutory periods (usually six years).
4.
Newsletter and marketing e-mails
If you have
subscribed to our newsletter, you will receive by e-mail regularly a newsletter
and marketing e-mails which contain information about our offer and advertising
for offers of third parties (especially bus lines and connections, travel,
accommodation).
You may
give your consent to receive such emails at any time, e.g. revoke via the
unsubscribe link in our emails.
With
revocation or cancellation of the newsletter, your contact details will be
deleted.
5. Use of
cookies, web-beacons and similar procedures
Like almost
all service providers, we use cookies, web beacons or similar procedures when
you visit our websites or use our services.
Cookies are
small text files that are stored by your browser on your computer or mobile
device, and allow the recognition of your computer or device, possibly even
across different websites. The cookies do not contain any personal information.
Some of the cookies we use are deleted after the end of the browser session,
after closing your browser (so-called session cookies). Other cookies remain on
your device and allow us or our affiliate to recognize your browser on your
next visit (persistent cookies).
You can prevent the use of cookies by setting
your browser software accordingly. However, it is possible that certain areas
of the sites or offers may not work as intended (such as setting up your user
account, ordering, or saving your preferred transportation).
6.
Retargeting
Our landing
pages use so-called "retargeting tags" to place interest-based
advertising on third-party websites. Retargeting tag is a JavaScript element
that is placed in the source code of the website. When a user visits a page on
such a website containing a retargeting tag, an online advertising provider
("retargeting provider", eg, Google, Facebook) places a cookie on
that users computer and maps that particular retargeting audience list added.
The respective retargeting providers use the cookie to capture interest data
(e.g., the pages or search queries visited on our website) using pseudonyms.
This information will then be used by the retargeting providers to show
interest-based advertising. No personal data will be stored and no user
profiles will be merged with personal data. However, the retargeting provider
may be able to identify you and associate your use of our site with you,
especially if you are a registered user of the retargeting provider (for
example, have a Google or Facebook account).
We use the
following retargeting providers:
Facebook
Retargeting
Facebook
Inc., 1601 S California Ave, Palo Alto, California 94304, USA
Your IP
address and the pages you view on our website will be transmitted to Facebook.
You can find more information about the data processing by Facebook and your
rights and ways to protect your personal data in the privacy policy of Facebook
at: https://www.facebook.com/about/privacy/
If you do
not want Facebook to map the collected information to your Facebook Account,
you can turn off the retargeting features here:
https://www.facebook.com/settings/?tab=ads
To do this,
you must be logged in to Facebook. Facebook has signed up to the EU-US Privacy
Shield: https://www.privacyshield.gov/EU-US-Framework
Google
Remarketing
Google LLC,
1600 Amphitheater Parkway, Mountainview, California 94043, USA
Users of
this site may disable the use of cookies by Google and retargeting by visiting
Google Ads Preferences (http://www.google.com/ads/preferences/).
For more
information about Google data processing, please visit
https://www.google.com/intl/en/policies/technologies/ads/ and
https://policies.google.com/privacy/partners
Google has
signed up to the EU-US Privacy Shield,
https://www.privacyshield.gov/EU-US-Framework.
On the
website youronlinechoices.com you can read more about cookies and the individual
providers. There you can also opt out of usage-based online advertising through
one or more tools.
7.
Conversion Tracking
We use the
offer of external advertising partners to draw attention to our offers with the
help of advertising material on external websites. We also use marketing tools
to determine how successful the individual advertising measures are
("conversion tracking"). We are interested in showing you
advertisements that are of your interest, to make our website more interesting
to you and to achieve a fair calculation of advertising costs.
For this
purpose, our advertising partners set cookies and web beacons (see above),
which can be used to measure certain parameters for performance calculations,
such as the display of ads or clicks by the users. These cookies are not used
to identify you personally. As long as the cookie is valid, the advertising
partners will be able to recognize that you have clicked an ad and reached a
specific landing page (eg, form entry, confirmation page, newsletter signup).
The cookie will generate conversion statistics from the advertising partners.
These statistics include the number of users who clicked on one of our ads. In
addition, it counts how many people have reached a landing page that has been
tagged with a "conversion tag" (remarketing tag, see above). However,
the statistics do not contain any data that could identify you.
We do not
collect and process any personal data in the aforementioned advertising
measures. We receive only statistical analysis from our advertising partners.
On the basis of these analysis, we can identify which one of the advertising
activities are particularly effective. We do not receive any further data from
the use of the advertising material and in general we cannot identify the users
on the basis of this information.
Due to the conversion tracking tools used, your
browser automatically establishes a direct connection with the server of the
advertising partners. We do not have any control over the size and other usage
of data collected through the use of this tool by the advertising partners.
Through the integration of marketing tools advertising partners receive the
information that you called the corresponding part of our website or clicked on
an ad from us. If you are registered with our advertising partners (such as
Facebook or Google), they may associate the visit with your account. Even if
you are not registered or have not logged in, there is a possibility that the
provider will find and store your IP address.
We use
conversion tracking from the following advertising partners:
Google
Adwords
Google LLC,
1600 Amphitheater Parkway, Mountainview, California 94043, USA
More
information about privacy at Google can be found here:
https://www.google.com/intl/en/policies/privacy and https://services.google.com/sitestats/en.html.
Alternatively, you can visit the Network Advertising Initiative (NAI) website
at http://www.networkadvertising.org. Google has signed up to the EU-US Privacy
Shield, https://www.privacyshield.gov/EU-US-Framework.
You can
prevent conversion tracking by Google Adwords by disabling conversion tracking
cookies by setting your browser to block cookies from the domain
"www.googleadservices.com", https://www.google.com/settings/ads,
although this setting will be deleted if you delete your cookies or through
permanent deactivation in your browsers Firefox, Internet Explorer or Google
Chrome under the link http://www.google.com/settings/ads/plugin
Facebook
Facebook
Inc., 1601 S California Ave, Palo Alto, California 94304, USA
More
information about privacy at Facebook can be found here:
https://www.facebook.com/about/privacy/. If you don’t want Facebook to collect
data from your personal account, you can opt out here:
https://www.facebook.com/settings/?tab=ads
To do this,
you must be logged in to Facebook. Facebook has signed up to the EU-US Privacy
Shield, https://www.privacyshield.gov/EU-US-Framework
On the
website youronlinechoices.com you can read more about cookies and the
individual providers. There you can also opt out of usage-based online
advertising through one or more tools.
8. Web
Analytics and Statistics // Google Analytics
We use
"Google Analytics", a web analytics service provided by Google LLC on
our websites. Google Analytics uses so-called "cookies", text files
that are stored on your computer and that allow an analysis of the use of the
website by you (see also paragraph 6 above). The information generated by the
cookie about your use of this website is usually transmitted to a Google server
in the USA and stored there. Only in exceptional cases will the full IP address
be sent to a Google server in the US and shortened there. On behalf of the
operator of this website, Google will use this information to evaluate your use
of the website, to compile reports on website activity and to provide other
services related to website usage and internet usage to the website operator.
The IP address provided by Google Analytics as part of Google Analytics will
not be merged with other Google data.
You can
prevent the storage of cookies by a corresponding setting of your browser
software; however, please note that if you do this, you may not be able to use
all the features of this website to the fullest possible extent.
You may
also prevent the collection by Google of the data generated by the cookies and
related to your use of the website (including your IP address) as well as the
processing of this data by Google by using the browser plug-in available under
the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
You can
also prevent the data collection by Google Analytics by clicking on the
following link:
Google
Analytics deactivate (https://tools.google.com/dlpage/gaoptout?hl=en)
This will
set an opt-out cookie that will prevent future collection of your data when you
visit this site. Please note that it has to be reset after deleting all
cookies. Opt-out cookies prevent future collection of your data when you visit
this website. However, in order to prevent detection by Universal Analytics
across multiple devices, the opt-out must be performed on all systems in use.
This website
uses Google Analytics with the extension "_anonymizeIp ()". As a
result, IP addresses are processed in shortened form, which means that direct
personal reference can be excluded.
The use of Google Analytics is in accordance
with the conditions that the German data protection authorities agreed with
Google. Third-party information: Google Dublin, Google Ireland Ltd., Gordon
House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of Use:
http://www.google.com/analytics/terms/en.html, Data Protection:
http://www.google.com/intl/de/analytics/learn/privacy.html, and the Privacy
Statement: http://www.google.de/intl/de/policies/privacy.
Google
personal, cookie, user ID, or promotional ID data will be automatically deleted
after 14 months.
Google has
signed up to the EU-US Privacy Shield,
https://www.privacyshield.gov/EU-US-Framework.
9.
Integration of Google Maps
We use the
services of Google Maps. This allows us to show you interactive maps directly
in the website and allow you to conveniently use the map feature.
By visiting
the website, Google receives the information that you have accessed the
corresponding subpage of our website. In addition, the under point. I.1 of this
declaration. This is done regardless of whether Google provides a user account
that you are logged in to, or if there is no user account. When you are logged
in to Google, your data will be assigned directly to your account. If you do
not wish to be associated with your profile on Google, you must log out before
viewing the map. Google stores your data as usage profiles and uses them for
purposes of advertising, market research and / or tailor-made website design.
Such an evaluation is carried out in particular (even for users who are not
logged in) for the purpose of providing appropriate advertising. You have a
right of objection to the formation of these user profiles, and you must comply
with this to Google.
For more
information on the purpose and scope of Google data collection and
processing, please read Google Privacy Policy. You can also find more
information about your rights and privacy settings here:
http://www.google.com/intl/en/policies/privacy. Google also processes your
personal information in the United States and has signed up to the EU-US
Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
GENERAL
CONSIDERATIONS DURING TRIPS
Check-in
at the bus terminal
For
national trips, all passengers must check-in at the counter of the bus Operator
at least THIRTY (30) minutes before the indicated time of departure, proceeding
to the exchange of their electronic ticket for the ticket of the Transport
Operator. Most bus terminals in Bolivia and Peru charge an additional fee for
the use of their spaces, which must be covered by the passenger. Passengers
must confirm their registration details with the agents of the bus Operators.
For international trips, passengers must register at least ONE HOUR before the
indicated departure.
Documents
and health requirements
Each
destination has its own health requirements, regarding formalities to access
the sites, vaccines and others, which may vary with the nationality of the
passenger. It is the responsibility of each passenger to inform themselves and
seek the necessary information. Any incident resulting from the lack of health
documentation or failure to comply with national regulations will be the
responsibility of the passengers and cannot be attributed to Bus Tickets Peru.
CANCELLATIONS
AND REFUNDS
Cancellation
requests
The Client
can request the cancellation of one or more of his or her trips by email to the
address: info@busticketsperu.com, by text message via Facebook or WhatsApp at
the number (591) 77274661.
The Client
does not have an automatic right of cancellation, unless the corresponding
Third Party Provider specifies it in their own Special Terms and Conditions. In
case of a total or partial cancellation of a reservation, compensation may be
imposed by the corresponding Third Party Provider. When a cancellation affects
more than one person included in the reservation, the corresponding
cancellation fee will be applied to each person included in the reservation. In
some cases, the cancellation compensation to be paid to the relevant Third
Party Providers may amount to the full value of the booked trip, in which case
no refund will be made to the Client.
You must
take into consideration the following conditions to cancel passages in most
cases:
- If
the cancellation request is made at least 72 hours in advance, we will refund
80% of the cancelled ticket. It includes commissions and taxes.
- If
the cancellation request is made at least 48 hours in advance, we will
reimburse 50% of the cost of the ticket. It includes commissions and taxes.
- We
will not refund tickets if the cancellation request is made less than 48 hours
(2 business days) before the departure of the trip.
IMPORTANT:
Cancellation
requests are NOT PROCESSED on Saturdays, Sundays or bank holidays. Requests are
processed only on business days during working hours, Monday through Friday
between 8:30 to 17:30. Payment gateways charge around US$ 1 for each refund,
this amount that is not covered by Bolivia Tickets. Tickets Bolivia uses US
dollars for all its transactions, your Bank may charge a commission when
calculating the exchange rates with other currencies.
Below, we
provide links to the travel cancellation policies of some of the Third Party
Providers we work with:
https://www.perurail.com/es/terminos-y-condiciones-de-compra/
https://www.peruhop.com/es/teminos-y-condiciones/
Email us todayinfo@busticketsperu.com
